Cable Companies

Answer Quick brings exceptional customer service for cable companies throughout the nation. Exceptional customer service is the key to customer satisfaction!

• How We Do It
• High Level Customer Service
• Cable System Checklist
• Alpha Numeric Paging & Dispatch

How We Do It

Over and over again you hear from your subscribers who have complaints about the lack of customer service received.

• I cannot get through because the phone is always busy
• No one answered my call
• The operator was rude to me
• The operator did not know what he or she was talking about

Your customer service manager is frustrated, and your general manager is always dealing with complaints. Answer Quick has your solution to fewer headaches and happier customers!

Customer service improvement and cost savings are two of the most compelling reasons to change the way most cable companies do business. Answer Quick has knowledgeable customer service representatives available 24 hours per day to address subscribers' problems/questions. Currently, we provide assistance to cable companies in all time zones, including Alaska, Florida, and California.

The National Cable Television Association (NCTA) and the FCC set standards for "The Seal of Good Customer Service." Ninety percent of your calls must be answered within 30 seconds, and 90% of your service calls must be handled within 48 hours. This is why Answer Quick is essential to maintaining and enhancing an excellent customer service record. We have the staff and equipment to handle any number of subscribers.

By using "live operators," Answer Quick manages simple problems (i.e., dead batteries in the remote, converter plugged in, tv on the proper channel, etc.) over the phone to provide instant answers to our subscribers. Also, costly service calls are eliminated so you can save time and money since your on call technicians do not have to roll the truck and your office staff does not hear from irate callers the next morning.

Help with calls during your peak times is a major advantage of using Answer Quick. We assist your office staff by answering overflow calls and immediately faxing them to your office for processing. Your subscribers always prefer to talk with someone, rather than listening to a machine or hearing a busy signal. Even under extreme conditions, with Answer Quick's help, your subscribers receive help within seconds and may never hear another busy signal. This is excellent customer service!

Our trained customer service representatives are experts at handling outages and letting subscribers know that we understand their concerns. Without delay we begin working to restore service. We immediately notify your duty personnel. Then, we monitor progress by staying in touch with your manager or technicians. We have updated, accurate information to report to subscribers who call back.

High Level Customer Service

The cable industry dedicates itself to providing subscribers a consistently high level of service. Cable companies have a commitment to ensure that subscribers receive a variety of quality programming, reliable clear signals, and prompt, courteous service. Answer Quick helps to achieve these goals since we have dedicated our personnel and equipment to provide our customers with the highest level of customer service. Our state-of-the-art telecommunications center allows calls to be handled quickly and efficiently and provides access to important information needed when subscribers are calling.

To provide exceptional customer service, we must work together. It is important that you and your staff keep the Answer Quick staff up to date on package or price changes so that we furnish your callers with the proper information. Also, we require that your on call personnel check periodically during their shift. This way in case phone lines or pagers are disabled, we keep you abreast of our subscribers' problems or outages.

Answer Quick offers many other services, including automated fax delivery every day and customized call reports. To discuss how Answer Quick can enhance your customer service capabilities, call Jerry anytime at 1-888-766-1111 (toll free).

Cable System Checklist

1. Packages and Pricing
   1. Brochures
      1. List programming in all packages
      2. A la carte/premium channels
      3. Any additional ad material or special promotions
   2. Pricing
      1. All packages
      2. Installation fee
      3. Program change fee, if any
      4. Premium channels
      5. Pay Per View information & procedures (IMPORTANT!)
   3. Installation
      1. Information to get from new callers
      2. When are installations normally completed
      3. Scheduling information (e.g. A.M. or P.M.)
2. Office Information
   1. On Call Personnel/Technicians
      1. Names
      2. Home phone numbers
      3. Pager numbers
      4. Procedures for when to notify
      5. Who is on call and who is backup
   2. Office Staff
      1. Names
      2. Office hours and phone number
      3. Managers and backup responsibilities
3. Region
   1. Breakdowns of towns and/or counties served
      1. If possible, maps with highlighted areas
      2. Different color for each system
   2. Scheduling installation information
4. Instructions
   1. When to notify on call about problems
   2. Who has what area
   3. Back-up procedures
   4. Information you want us to get from callers
      1. New Accounts
      2. Current Subscribers

Alpha Pagin & Dispatch

Alpha Dispatch is a convenient, time saving feature that benefits both companies and individuals. Most importantly, it can be an effective tool to manage your cell phone and long distance charges.

For paging companies, ANSWER QUICK 's alpha dispatch services can set you apart from your competition. You would be able to give all your alpha pager customers one phone number that is fully automated. The caller hears a short preamble, then enters the alpha pager number he wants. If entered properly, he hears the person's name whom he is calling. He records his message, which is immediately transcribed by one of our professional telephone secretaries. The message is sent within minutes to the proper alpha pager. This is quick and easy for even the most unskilled users. For those rare occasions when a person does not know the alpha pager number, he would record a message in a "generic" box. Then our phone secretary will make sure the message gets to the right person. Almost every feature can be removed or restored easily. Some of the most used features include:

• Alpha Paging Serial Numbers automatically adds a per account serial number to an alpha packet. Serial numbers can be set to roll over daily, or at 9, 99, 999 or 9999 pages.
• Alpha Paging Date & Time Stamps automatically inserts a time and date stamp to a page. This feature is optional, by account.
• Packet Counts we count each packet of a segmented page individually.
• Packet/Message Limit allows you to sell clients subscribed service levels (e.g. 100 pages per month). When the service level is reached, the client's service may be disabled (or switched to a sub-account with an announcement) automatically.
• Packet Limit Warning alerts clients that their subscribed service limit is being approached so that they can subscribe for additional service. After the alert, the client's usage percentage is included with each packet.
• Scheduled Transactions allows you to setup future reminders to be sent to the alpha.

Individuals may want to set up a personal alpha accounts. With personal accounts, you have a unique phone with the option of keeping everything automated or using live telephone secretaries to transcribe the message directly from the caller. Your phone number is answered with your name, by a friendly, professional phone secretary. Some of the benefits of this service include:

• Even faster service to receive your alpha pages
• Only one phone number for your friends, family, and associates to remember
• No limits on the number of pages or packets sent
• Message assurance with this class of service gives you the opportunity to see past messages and get info otherwise lost with other levels of service

For more information call Jerry at (888)766-1111

Answer Quick..We never rest so you can! Call now toll free! (888)766-1111

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